SLE’s recent customer survey of current and past customers was utilized towards towards consistently realizing SLE’s ultimate vision: to deliver Unrivaled Customer Satisfaction and expert design services. We would also like to share the feedback with you.
The responses from the survey were overwhelmingly positive:
- 100% of the respondents said they would recommend SLE’s services or IP to someone else
- 85% of respondents said they were either "Impressed" or "Very Impressed" with SLE today
- 80% of respondents said that SLE provided "Better value than average" or "Best Value" on the market
Here are some general comments we received*:
| "We had an excellent working relationship with SLE." |
| "SLE is one of the top services firms that we have worked with." |
| "(The project) went better than expected. Project management was as strong as technical management." |
| "SLE supported us from both a front-end and back-end standpoint very well. Any and all questions were answered in a timely, professional manner." |
| "(SLE has) good IP that helps us provide state of the art solutions to our customers." |
| "(SLE offered) quick service and functional IP." |
| "(SLE took) the time to understand our fabric, and develop products that show off our technology." |
| "SLE’s greatest value to our company was their in-depth technical knowledge, methodology expertise, and IBM knowledge." |
| "SLE has a great pool of talent who are committed to delivering quality work." |
| "SLE offered experienced engineering in relevant problem domain." |
| "(SLE has) a ’Can do’ attitude. (SLE is) willing to do whatever it takes to get the job done." |
| "(SLE is) an extension of my internal team." |
| "(SLE offers) a stable, experienced design service." |
Our customers were asked to rate SLE’s services on a scale of 1 (Very Dissatisfied)to 5 (Very Satisfied). Again, SLE’s customers voice their satisfaction with SLE’s services. Here are the average scores:
| Product Definition |
4.30 |
| Design |
4.23 |
| Pre-Layout |
4.20 |
| Layout |
4.33 |
| ASIC Foundry Interface |
4.20 |
When asked why they chose SLE’s services and SIP over other options, we received the following responses*:
| "(SLE’s ) knowledge of product was number one. Second was (SLE’s ) experience with large designs." |
| "Our evaluation indicated that SLE had the most proven solution, and the best chance for first silicon success that we could find for SPI4.2 in an IBM flow." |
| "Integrity, traditional values, design talent." |
| "Given that we had licensed the SPI4.2 core from SLE, it was only natural to contract services to ensure that our layout would be successful." |
| "(SLE’s ) level of system knowledge and development experience. Good working relationship." |
| "Experience in problem domain was deciding factor." |
| "Experience with IBM design flow. (We) needed for conversion of customer’s netlist." |
| "SLE’s technical lead in available IP that we required." |
| "Design Service Experience and Expertise. Design Capabilities (RTL conversion). IP driven by customer requirement." |
| "(SLE’s ) willingness to partner-- (SLE was) flexible in terms and working relationship." |
| "Good pricing. Experience working with high performance ASIC designs." |
| "Previous experience." |
| "Economics, lack of internal resources." |
| "Availability and program requirements." |
| "Time to Market - their SPI4p2 was available before others." |
| "Customer driven. Perceived Expertise and support. Perceived quality of IP. Currently engaged in first IP relationship which will provide better understanding of IP quality and transfer methodology." |
| "Seemed to be the only available option (for IP) at the time we were looking." |
| "SLE’s IP was better suited to our targeted semiconductor process." |
| "Particular compatibility with an alternative." |
| "Soft core provided flexibility to vendor surf." |
| "SLE’s (IP) had some benefits as to functionality. The concept of being able to target different technologies … is not a big concern for us." |
| "Lower risk." |
In addition to the positive feedback, we received some very constructive comments on ways to improve our services. Most of this feedback was customer specific and will be used to tailor each customer’s individual needs.
The respondents also gave us excellent feedback concerning additional services that they would like to see incorporated into our offerings. We will be expanding our services to meet the market demands, and will make announcements as these expansions are incorporated.
Note(*): All specific company references have been removed to protect our customers’ privacy.
